Shipping policy

Effective Date: 13 August 2026

GCHUNY is committed to providing customers with clear and accurate delivery information.

Delivery Area

We currently offer delivery to customers in the United Kingdom, subject to product availability and any restrictions shown during checkout.

Order Processing

Orders are generally processed within 1–3 business days after successful payment authorization.

Orders are normally processed Monday through Friday, excluding UK public holidays.

Processing time is separate from delivery transit time.

Standard UK Delivery

Our estimated standard delivery time is:

3–7 business days after dispatch.

Therefore, the estimated total time from order placement is generally 4–10 business days, depending on processing and carrier transit times.

Delivery estimates are estimates only and are not guaranteed dates.

Actual delivery times may vary because of carrier delays, weather, public holidays, seasonal demand and other circumstances outside our reasonable control.

Shipping Charges

Any applicable shipping charge will be clearly displayed during checkout before you complete your purchase.

The shipping cost shown at checkout is the applicable charge for your order unless otherwise stated.

Dispatch Location

Products are dispatched from the fulfilment location applicable to the individual product.

Where a product is fulfilled by a third-party fulfilment partner, the dispatch location and delivery time may vary.

Where required, relevant fulfilment or dispatch information will be communicated to customers.

Tracking

Where tracking is available, tracking information will be sent after your order has been dispatched.

Tracking information may take some time to become active after the carrier receives the parcel.

Delivery Delays

Delivery may occasionally be delayed due to:

Severe weather
Public holidays
Carrier disruptions
High seasonal shipping volumes
Incorrect delivery information
Events outside our reasonable control

If your order has not arrived within the expected delivery period, please contact us.

Incorrect Address

Customers are responsible for providing accurate and complete delivery information.

If a parcel cannot be delivered because an incorrect or incomplete address was provided, additional delivery costs may apply where permitted by law.

Lost Packages

If your parcel appears to be lost, please contact us.

We will review the tracking information and work with the relevant carrier or fulfilment provider to investigate the shipment and determine an appropriate resolution.