Privacy policy

Privacy Policy

Effective Date: 13 August 2026

GCHUNY respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use and protect information when you visit or purchase from our website.

Information We Collect

Depending on how you use our website, we may collect:

Name
Email address
Telephone number
Billing address
Delivery address
Order information
Payment-related information
IP address
Browser and device information
Website usage information
Information provided when contacting customer support

Payment card information is processed through our payment service providers and is subject to their applicable security and privacy practices.

How We Use Your Information

We may use your information to:

Process and fulfil orders
Process payments
Arrange delivery
Provide customer support
Send order confirmations
Send delivery and tracking notifications
Process returns and refunds
Prevent fraud and unauthorized transactions
Improve our website and services
Comply with applicable legal obligations

Marketing Communications

Where required by law, we will only send marketing communications when we have an appropriate legal basis or your consent.

You may unsubscribe from promotional communications at any time by following the unsubscribe instructions included in the relevant communication.

Transactional messages relating to your orders may still be sent when necessary.

Cookies

Our website may use cookies and similar technologies to:

Operate essential website functions
Remember preferences
Analyse website traffic
Improve website performance
Support advertising and marketing activities

Where required, we will request appropriate consent before using non-essential cookies.

You can also manage cookies through your browser settings.

Sharing Information

We may share necessary personal information with trusted service providers that help us operate our business, including providers involved in:

Payment processing
Order fulfilment
Shipping and delivery
Website hosting
Customer support
Fraud prevention
Analytics
Advertising
Legal and regulatory compliance

We do not sell personal information as a source of revenue.

Data Security

We use reasonable technical and organizational measures designed to protect personal information from unauthorized access, loss, misuse, alteration or disclosure.

However, no Internet transmission or electronic storage system can be guaranteed to be completely secure.

Data Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining business records, resolving disputes and meeting legal obligations.